Shipping and Delivery
This Shipping and Delivery Policy explains how we process, ship, and deliver orders placed on our website. By placing an order, you agree to the terms outlined below.
1. Order Processing Times
We roast coffee in small batches to ensure freshness. Orders are usually processed and dispatched within 1 to 3 working days.
Processing times may be longer during busy periods, holidays, or when we are roasting new batches. If there is an exceptional delay, we will notify you by email.
We do not process or ship orders on weekends or public holidays.
2. Shipping Locations
We ship worldwide, including:
• France
• European Union
• United Kingdom
• Switzerland
• Norway and other EEA countries
• North America
• Asia and Oceania
• Other international destinations
If your country does not appear at checkout, please contact us at hello@olascoffee.shop.
3. Shipping Methods and Carriers
We use reputable carriers depending on the destination, including:
• La Poste and Colissimo
• Chronopost
• DHL or other international couriers
The available options and prices will be shown at checkout.
4. Shipping Costs
Shipping costs depend on:
• Destination country
• Weight of the order
• Selected shipping method
The exact cost will be displayed at checkout before payment.
Customers outside the EU may be responsible for customs duties, import fees, or taxes. These charges are not included in our prices and must be paid by the recipient.
5. Delivery Times
Estimated delivery times from dispatch:
France - 2 to 4 working days
European Union - 3 to 7 working days
United Kingdom, Switzerland, Norway - to 10 working days
North America - 5 to 12 working days
Asia and Oceania - 8 to 15 working days
Rest of the world - 7 to 20 working days
These are estimates provided by carriers. Delays may occur due to customs processing, weather, strikes, or other circumstances outside our control.
6. Tracking Information
Most shipments include tracking. A tracking link will be emailed to you once your order is dispatched.
If you do not receive tracking information, please contact us.
7. Wrong Address or Delivery Issues
Please ensure that your delivery address is correct when placing your order.
We cannot refund or reship orders that are lost due to an incorrect or incomplete address provided by the customer.
If a parcel is returned to us due to an incorrect address or failure to collect it, reshipping costs will be the responsibility of the customer.
8. Lost or Delayed Shipments
If your order is significantly delayed or appears lost, contact us at hello@olascoffee.shop and we will assist you.
Investigations with carriers may take several days. Replacement or refund decisions will depend on the outcome of the carrier investigation.
9. Damaged Orders
If your order arrives damaged:
Take clear photos of the packaging and products
Contact us within 7 days at hello@olascoffee.shop
Include your order number and a description of the issue
We will repair, replace, or refund the affected items depending on the situation.
10. International Customs and Duties
For shipments outside the EU, customs clearance procedures may cause delays beyond estimated delivery times.
Customers are responsible for any import duties, taxes, or customs fees applied by their local authorities.
We cannot mark shipments as gifts or undervalue declared items.
11. Items Not Received but Marked as Delivered
If a parcel is marked as delivered but you have not received it:
• Check with neighbours or your building concierge
• Contact your local post office
• Verify your address details
If you still cannot locate the parcel, contact us. We will assist you, but we cannot guarantee refunds or replacements when the carrier confirms delivery.
12. Contact Us
For any questions regarding shipping or delivery, contact:
OLA'S COFFEE
Email: hello@olascoffee.shop
Address: 14 Rue Marcadet, 75018 Paris, France