Privacy Policy

This Privacy Policy explains how OLA'S COFFEE collects, uses, stores, and protects your personal information when you visit our website or purchase our products. We comply with the General Data Protection Regulation (GDPR) and French data protection law.

By using our website, you agree to the terms of this Privacy Policy.

1. Data Controller

OLA'S COFFEE
SIREN: 944 689 777
SIRET: 944 689 777 00018
Registered address:
14 Rue Marcadet
75018 Paris
France

Contact email: hello@olascoffee.shop

We are the data controller responsible for the personal data collected through this website.

2. What Personal Data We Collect

We collect and process the following types of personal data:

Information provided by you

• Name
• Billing address and shipping address
• Email address
• Phone number (if provided)
• Payment details (processed securely by our payment provider, not stored by us)
• Account information if you create an account
• Messages or correspondence sent to us

Information collected automatically

• IP address
• Device information
• Browser type
• Cookies and usage statistics
• Pages visited and browsing actions

Information from B2B customers

• Business name
• VAT number
• Business contact details

3. How We Use Your Personal Data

We use your personal data for the following purposes:

• To process and deliver your orders
• To manage payments and prevent fraud
• To provide customer support and respond to inquiries
• To send order confirmations, updates, and essential service communications
• To improve our website, services, and user experience
• To comply with legal obligations, including tax and accounting requirements
• To send newsletters or marketing emails if you choose to subscribe (you may unsubscribe at any time)

We do not sell or rent your personal information.

4. Legal Basis for Processing

We process your personal data on one or more of the following legal grounds:

• Contract performance: to fulfil your order or provide requested services
• Consent: for marketing communications or optional cookies
• Legitimate interest: to improve our services, prevent fraud, or ensure website security
• Legal obligation: to comply with tax, accounting, and regulatory requirements

5. How Long We Store Your Data

We retain personal data only for as long as necessary for the purposes listed above.

Typical retention periods:

• Order and invoice data: 10 years (legal requirement in France)
• Customer service messages: up to 3 years
• Marketing email subscriptions: until you unsubscribe
• Website analytics data: 14 months or less, depending on the tool

6. Sharing Your Personal Data

We may share your data with trusted third parties only when necessary. These include:

• Squarespace (website host)
• Payment processors such as Stripe, PayPal, or similar
• Shipping carriers and logistics partners
• Email service providers
• Accounting and administrative tools
• Legal or regulatory authorities when required by law

These third parties process data only as needed to provide their services and must comply with GDPR.

We do not permit these third parties to use your data for their own marketing.

7. Cookies and Tracking Technologies

Our website uses cookies to:

• Enable essential site functions
• Store your preferences
• Measure website performance
• Improve user experience
• Support optional marketing tools

You can manage cookie preferences through your browser settings or the cookie banner.
For more details, refer to our Cookie Policy if published.

8. International Data Transfers

Some of our service providers may be located outside the European Union.

When data is transferred outside the EU, we ensure one of the following:

• The country has an adequacy decision from the European Commission
• Standard Contractual Clauses (SCCs) are in place
• Appropriate safeguards exist to protect your data

We only work with providers that offer GDPR compliant protection.

9. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right to access: request a copy of your personal data
• Right to rectification: correct inaccurate or incomplete information
• Right to erasure: request deletion of your data under certain conditions
• Right to restrict processing
• Right to data portability
• Right to object to processing, including marketing
• Right to withdraw consent at any time
• Right to lodge a complaint with CNIL (French data protection authority)

You can exercise your rights by contacting us at hello@olascoffee.shop.

10. Security of Your Data

We take the protection of your personal data seriously and implement technical and organisational measures to secure it, including encryption, access controls, and secure processing platforms.

No system is completely secure, but we take all reasonable steps to protect your information.

11. Minors

We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has provided personal data, please contact us so we can delete it.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and the date at the top will be updated. Continued use of the website after changes indicates acceptance.

13. Contact

For any questions, requests, or concerns regarding your personal data or this Privacy Policy, contact:

OLA'S COFFEE
Email: hello@olascoffee.shop
Registered address: 14 Rue Marcadet, 75018 Paris, France